Goods will be dispatched from our warehouse within 3 working days. However any estimated dispatch date is an estimate, which can change without notice. We will deliver goods within 1-3 working days of dispatch, depending on the item ordered. You will be notified if delivery is delayed beyond this time.
Your order may arrive in more than one delivery. We can deliver our items worldwide but may choose not to send items to certain countries of our choosing. Deliveries to non-UK Mainland may incur longer delivery times. Please enquiry for approximate delivery time if shipping is time sensitive.
We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 8:00am and 8:00pm daily. However, we may be able to provide a 1 to 3 hour delivery window depending on the courier delivering the item.
Disposal of packing materials is your responsibility. If there is no one available to accept the order on the scheduled delivery date the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This may delay your delivery.
Please check the goods on delivery. Any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within three working days of delivery of the items. If the goods are lost or damaged by the courier, we take responsibility to replace these without additional cost to you. Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods. Time is not the essence of the contract unless expressly stated otherwise in writing by our Company.
Free delivery is available on most orders to the UK Mainland or may also be available to other destinations which can only be determined at the time of ordering.
We are not responsible for duties or taxes imposed by countries outside the United Kingdom.