This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or goods which are exempt from the right to cancel (for example, custom made goods). For Trade and Business customers, the buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased. You can cancel your order at any time up to 14 days after the day of delivery. To do this, please e-mail us firstname.lastname@example.org or use the contact us form. We are unable to accept cancellations by phone.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the goods. We will not be held liable for fitters fees or any other professional trades persons fees due to late, damaged or lost deliveries. We are not liable for any loss earnings due to late, incorrect or lost deliveries. We reserve the right to refuse replacements on any damaged items reported to us outside of three working days.
This cancellation policy does not affect your legal or statutory rights.