Contract with us
Placing an order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased. Carriage charges will be shown prior to you placing your order and you will be required to pay for the goods in full at the time of ordering. We use secure payment facilities for online purchases and you can pay for your order by Visa, Mastercard, Delta/Connect or PayPal. All prices quoted on our website are in UK pounds and include UK Taxes at the current rate. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Faulty or incorrect goods
If there is a problem with the goods, please notify us by email or telephone providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights subject to time restrictions. All goods are not covered by a manufacturer’s warranty will be subjected to our own warranty according to the terms and conditions of that warranty. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked, unless otherwise agreed and determined by us.
The cost of returning goods to us is your responsibility unless the item is faulty or not as described. We may provide a return service or refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are found not to be faulty, we will return them to you or refund you subject to “Returns Policy”, however you will be required to cover the postage costs.
If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim proportionate to the time in use. Where we replace faulty goods you are responsible for their disposal if they are not required to be returned to us.
The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore ensure that the item order meet the required legislation of your country and can be used therein. Claims for missing or damaged items must be made in writing within 3 working days of delivery.
Use of Website
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. If you choose to link to our website in breach of the above, you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Exclusion of Liability
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include the physical item, servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.